CORONAVIRUS (COVID-19) PolicyScheduling
As always, please schedule an appointment by calling (734) 344-4567 or by requesting an appointment on our website, here. During this crisis, our hours may be limited and things may change day-by-day. For the safety of our team and patients, we are unable to treat you in-office if you have travelled outside of the country in the last 2 weeks, have been in contact with someone that has tested positive for COVID-19, or are experiencing a fever, cough or any flu-like symptoms. We are implementing a telehealth platform so we can continue to care for the subset of patients that can be seen virtually.Checking In
Before your appointment begins, whether in the office or online, we will still need to gather your information. This includes:
- your insurance card and photo ID
- the payment method you will use
- verify your insurance eligibility (if telehealth is not a covered benefit on your plan, you will have the option to self-pay)
- review and sign our policies
- collect your copay
To do this all in the office, you must arrive a few minutes before your appointment time.
Call as soon as possible if you are running late for your appointment. We will do all that we can to accommodate your appointment and to minimize the need to reschedule. We must be very strict about appointment times, as we are optimizing our patient flow to minimize patient-to-patient contact.
No shows and short-notice cancellations are a significant problem, and you will not be rescheduled during this crisis if you do not inform us in advance that you will miss your appointment. Once your appointment is booked, the appropriate staffing, rooms, and setups are allocated for you. Our staff is committed to providing those patients who arrive with quality care, but we cannot make ourselves available to patients that don't value our willingness to serve.
We are waiving any no-show fees and short-notice cancellation penalties during this crisis, and will be open only during patient-care hours. Giving us advance notice allows us to reschedule other urgent patients on our waitlist during these limited hours, and so we can keep our doors open as needed only.
We may require a non-refundable deposit depending on the nature of your medical or cosmetic visit. If needed, this will be explained to you when you make your appointment.What are we doing to protect you from Coronavirus?
We have taken extensive precautionary measures to provide a safe and clean environment to our patients, and appreciate all of your cooperation in this effort to protect our staff and eachother. We are following CDC guidelines and sanitizing our clinic areas after every patient visit. We have taken additional measures in the public areas of our office as well, and have sanitizers available throughout the office for your use.
This situation is evolving rapidly, but as for now, we feel that we are able to continue our operations and provide excellent service while following all of the precautions to keep you and our team safe.
We are thrilled to announce that we are now offering Video Visits! Please click here for more information.